How to use the handheld cleanup tool when moving mailboxes in Microsoft Exchange

Overview

The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft® Exchange Server to another Microsoft Exchange Server. If the mailbox was moved to a new mailbox store on the same Microsoft Exchange Server, see KB00142.

Environment

BlackBerry® Enterprise Server 4.1 to 5.0 SP3 for Microsoft® Exchange

Resolution

To run the handheldcleanup.exe tool, complete the following steps:

For BlackBerry Enterprise Server 4.1 through 5.0 SP3

1. From a command prompt, go to C:Program FilesResearch In MotionBlackBerry Enterprise ServerUtility.

2. Type handheldcleanup <switch> where <switch> is one of the values described in the following tables.

3. A window will appear and prompt for the selection ofa profile. Select the Server profile.

4. Enter in the BlackBerry® Enterprise Server name as it appears in BlackBerry Manager for BlackBerry Enterprise Server 2.1 to 4.1; or the BlackBerry® Administration Service under Servers and Components for BlackBerry Enterprise Server 5.0.

Switches for BlackBerry Enterprise Server 4.1 through 5.0 SP3

Product(s) Affected:

BlackBerry® Enterprise Server for Microsoft® Exchange

Switch

Description

-c

The Open Database Connectivity (ODBC) connect string for the database should be surrounded by double quotation marks. Otherwise, the connect string will be retrieved from the registry.

-d

Dumps information for each BlackBerry smartphone.

-u

Verifies and updates mailboxes and determines whether any mailboxes have been moved or deleted. If a mailbox has been moved, the mailbox ServerDN is sent to the Global Address List (GAL) ServerDN. Only BlackBerry smartphones with a modified ServerDN are printed.

Note: The GAL does not contain hidden mailboxes.

Additional Information

The handheldcleanup.exe tool must be run when logged in as the BlackBerry® Enterprise Server service account. The most common use of this tool is the handheldcleanup.exe -u switch after a mailbox is moved to resolve GAL lookup issues.

 

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